Refund policy
Refund & Return Policy
At Graham's Wreaths, every wreath is designed and hand-crafted, and we want you to be genuinely happy with what arrives. Please read this policy before placing your order, as all purchases are subject to the terms below.
Your Right To Cancel
You have the right to cancel your order within 14 days of receiving it, for any reason — including simply changing your mind.
To cancel, email us at grahamswreaths@gmail.com with your order number and let us know you'd like to cancel. Once you've told us, you have a further 14 days to send the item back.
To be eligible, the wreath must be:
- In its original condition, unused and undamaged
- Returned in its original packaging where possible
Return postage is the customer's responsibility unless the item is faulty or was sent in error. We strongly recommend using a tracked service, as we can't refund items that don't reach us.
Once we receive and inspect your return, we'll issue your refund to the original payment method within 14 days. This includes the standard delivery cost you originally paid.
Damaged Or Faulty Items
If your wreath arrives damaged, faulty, or not as described, you're entitled to a full refund or replacement. Please contact us as soon as you can so we can put it right quickly.
Email grahamswreaths@gmail.com with:
- Your order number
- Clear photos of the item
- Clear photos of the packaging
- A brief description of the issue
We cover return postage on faulty or damaged items, and we'll arrange a replacement or full refund — your choice.
Incorrect Address & Failed Delivery
Customers are responsible for providing the correct shipping address at checkout. We're not responsible for:
- Orders shipped to an incorrectly provided address
- Failed delivery attempts where nobody was available
- Parcels returned to sender due to incorrect address details
If a parcel is returned to us for one of these reasons, we can reship it once the correct address is confirmed. Reshipping costs may apply.
Order Changes & Cancellations Before Dispatch
Because crafting begins quickly, please contact us as soon as possible if you need to change or cancel an order. If we haven't started making your wreath, we'll cancel it and refund you in full. If it's already in production, your right to cancel after delivery (above) still applies.
Product Care
Your wreath is a decorative, handmade piece. To keep it looking its best:
- Dust gently with a soft dry cloth or give it a light shake — avoid water, sprays and chemical cleaners
- Keep away from prolonged direct sunlight, which can fade colours over time
- Keep away from damp, humid areas and direct rain to prevent damage
- Store hung or laid flat to help it keep its shape, and avoid crushing any elements
- Gently reshape any flattened flowers, foliage or bows by hand if needed
Small variations in colour, shape and arrangement are a natural result of hand-crafting and are not considered defects.
Contact Information
For all refund, return or order-related enquiries:
Email: grahamswreaths@gmail.com
Address: Suite RA01, 195–197 Wood Street, London, E17 3NU
We aim to respond within 24–48 hours.
By placing an order with Graham's Wreaths, you acknowledge and agree to this Refund & Return Policy.